Dynamic bilingual customer service professional with extensive experience in healthcare and technical support. Proven track record in enhancing customer satisfaction and operational efficiency.
Expert in providing exceptional customer support in English and Spanish, ensuring client satisfaction.
Skilled in diagnosing and resolving technical issues for various digital services and platforms.
Proficient in monitoring network performance and implementing best practices in corporate environments.
Knowledgeable in fundamental principles of information security, ensuring data protection.
Everise Colombia SAS
Provided customer service in English for Humana Healthcare, one of the leading health insurance companies in the United States.. Managed member inquiries regarding coverage, benefits, medical authorizations, and issue resolution.. Handled confidential information in compliance with regulatory standards (HIPAA).. Used digital tools and CRM systems for case tracking and documentation.
Intelcia S.A.
Provided customer service in English for the U.S. East Coast, offering technical support for internet and television services.. Diagnosed and resolved technical issues using digital tools and management systems.. Handled multitasking in high-pressure environments with quality and efficiency metrics.
FedEx Line – External Client
Provided 100% English customer service, managing inquiries and issues related to shipments and packages.. Used digital platforms for tracking, status updates, and issue resolution.. Maintained high customer satisfaction standards and performance metrics.
JB Abogados Especializados
Systems Engineering
Technologist in Data Network Management
Diploma in Scrum Master
Cisco CCNA Course
I have been working in a customer service and healthcare support role from August 2024 to February 2026, where I gained a strong experience in communication, multitasking, and problem-solving in fast-paced environments. In this role, I handled a high volume of inbound and outbound calls, assisting customers with their requests and ensuring their every interaction was clear, efficient, and solution-oriented. I was also responsible for coordinating requests, prioritizing urgent cases, and acting as a bridge between customers and internal teams. This required me to stay highly organized, manage multiple tasks at the same time, and make quick decisions under pressure. Additionally, I worked with different systems such as CRM and case management tools to document interactions, track requests, and provide real-time updates. This helped improve communication within the team and ensured that all cases were handled properly and on time. I would describe myself as responsible, proactive, and detail-oriented. I'm also very comfortable working remotely, managing my time effectively, and staying productive without supervision. I'm very interested in this opportunity because I want to continue growing in a role where I can contribute to operations, improve efficiency, and provide excellent customer service. Thank you for your time, and I look forward to being part of your team.
I have been working in a customer service and healthcare support role from August 2024 to February 2026, where I gained strong experience in communication, multitasking, and problem-solving in fast-paced environments. In this role, I handled a high volume of inbound and outbound calls, assisting customers with their requests and ensuring that every interaction was clear, efficient, and solution-oriented. I was also responsible for coordinating requests, prioritizing urgent cases, and acting as a bridge between customers and internal teams. This required me to stay highly organized, manage multiple tasks at the same time, and make quick decisions under pressure. Additionally, I worked with different systems such as CRM and case management tools to document interactions, track requests, and provide real-time updates. This helped improve communication within the team and ensured that all cases were handled properly and on time. I will describe myself as responsible, proactive, and detail-oriented. I'm also very comfortable working remotely, managing my time effectively, and staying productive without supervision. Thank you for your time, and I look forward to being part of your team.
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Familiar with AI tools to enhance customer service and technical support processes.
Filing, data entry, and messenger duties.. Supported administrative processes and document organization.
Everise Colombia SAS – Call Center (Remote)
Managed high volumes of inbound and outbound calls, coordinating service requests and prioritizing urgent cases efficiently.. Acted as a communication bridge between customers and service providers, ensuring accurate information flow and timely resolution.. Scheduled and tracked service requests, maintaining detailed records and updating systems in real time.. Handled multiple tasks simultaneously in a fast-paced environment while maintaining strong attention to detail.. Resolved customer issues quickly by analyzing situations and providing effective solutions under pressure.. Used internal systems and tools to monitor case status, assign tasks, and ensure service completion.. Maintained a high level of professionalism and customer satisfaction through clear and empathetic communication.
FedEx Line – Foundever S.A
Provided 100% English customer service, managing inquiries and issues related to shipments and packages.. Used digital platforms for tracking, status updates, and issue resolution.. Maintained high customer satisfaction standards and performance metrics.
Everise Colombia SAS – Call Center
Managed high volumes of inbound and outbound calls, coordinating service requests and prioritizing urgent cases efficiently.. Acted as a communication bridge between customers and service providers, ensuring accurate information flow and timely resolution.. Scheduled and tracked service requests, maintaining detailed records and updating systems in real time.. Handled multiple tasks simultaneously in a fast-paced environment while maintaining strong attention to detail.. Resolved customer issues quickly by analyzing situations and providing effective solutions under pressure.. Used internal systems and tools to monitor case status, assign tasks, and ensure service completion.. Maintained a high level of professionalism and customer satisfaction through clear and empathetic communication.
Hi, my name is Emmanuel Carrillo. I am based in Colombia. I have experience working in fast-paced environments where I handle multiple tasks, communicate with customers, and ensure everything runs smoothly and on time. In my previous role, I coordinate requests, prioritize urgent cases, and act as a bridge between customers and internal teams, which helped me develop strong organization and problem-solving skills.
Hi, my name is Emmanuel Carrillo. I am based in Colombia. I have experience working in fast-paced environments where I handle multiple tasks, communicate with customers, and ensure everything's...
Hi, my name is Emanuel Carrillo. I am based in Colombia. I have experience working in fast-paced environments where I handle multiple tasks, communicate with others, because...
Hi, my name is Emanuel Carrillo. I am based in Colombia. I have experience working in fast-paced environments.
Hi, my name is Emmanuel Carrillo. I am based in Colombia. I have experience working in fast-paced environments where I handle multiple tasks, communicate with customers, and ensure everything runs smoothly and on time. In my previous role, I coordinated requests from priority order cases and acted as a bridge between customers and internal teams, which helped me develop strong organization and problem-solving skills. I'm very interested in this.
Hi, my name is Emmanuel Carrillo. I am based in Colombia. I have experience working in fast-paced environments where I handle multiple tasks, communicate with customers, and ensure everything runs smoothly and on time. In my previous role, I coordinated requests, prioritized urgent cases, and acted as a bridge between customers and internal teams, helping me develop strong organization and
Hi, my name is Emanuel Carrillo. I am based in Colombia. Thank you for the opportunity to introduce myself. I have experience working in fast-paced environments, especially in customer service and healthcare support, where communication and problem-solving are key. In my previous role, I was responsible for handling multiple tasks at the same time.
