Experienced customer support professional specializing in frontline and back-office roles within the telecommunications sector. Proven ability to support, train, and optimize team performance while ensuring high-quality service delivery.
Handled customer interactions via phone and back-office systems, ensuring service quality and issue resolution.
Supported agents and supervisors by sharing knowledge and providing training support as SME.
Communicated effectively with customers and team members, both via phone and in written support roles.
Assisted in back-office operations and provided supervisor support to improve overall process efficiency.
Ibex Managua Company
Working on phone and back office.
Ibex Company
Specialist Agent on the Frontline of the campaign.
Ibex Managua Company
SME in charge of giving support and knowledge to agents specialists and experts, also providing supervisor support.
Bachelor Graduate
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