Dedicated professional with hands-on experience in banking, telecom, and tech support. Skilled in communication, problem-solving, and customer satisfaction. Proven track record in supporting high-volume calls and resolving diverse issues effectively.
Extensive experience supporting clients, resolving issues, and ensuring customer satisfaction across banking, telecom, and tech sectors.
Proven ability to clearly explain technical information and effectively communicate with diverse customers and team members.
Strong skills in assessing customer needs and providing solutions during calls, handling technical and account-related issues.
Collaborated with teams across different client accounts to coordinate meetings and support task completion.
Banco Izalqueño de los Trabajadores
Handling bank accounts, Supporting customers, Negotiating agreements, Providing solutions, Coordinating meeting schedules
Skycom BPO
High School Degree
English Certification
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Applied active listening techniques to understand customer concerns and deliver tailored support.
