Doris - Passenger Service Agent with 3+ years in airline customer service

Delivered personalized assistance and ensured passenger satisfaction during interactions.

Handled complex situations with clear communication in English, both written and spoken.

Efficiently organized tasks to meet strict deadlines in high-demand environments.

Verified travel documents and assisted with check-in procedures in compliance with guidelines.

Adapted quickly to operational changes and diverse passenger needs.

Assisted passengers at the check-in counter, issued boarding passes, and assigned seating., Verified passenger documentation including passports and visas., Provided specialized assistance to passengers with reduced mobility and unaccompanied minors.