Dedicated professional with over 5 years of experience in customer service and sales roles across retail and insurance sectors, recognized for delivering exceptional customer experiences and fostering team collaboration.
Provided solutions-oriented customer support, handling challenging interactions effectively.
Engaged with prospects through consultative questioning and rebuttals to objections.
Maintained professional communication in customer service and sales roles.
Promoted collaborative relationships with teammates and clients to foster trust.
Law Office of Daniel Kim
ibex - Amazon (e-commerce)
Guaranteed world-class customer experience throughout every call;, Promoted collaborative and client-focused relationships among my teammates;, Handled challenging and angry customers; solutions oriented while adhering to company processes;, Engaged with prospects in a consultative manner by asking...
ibex - Sam’s Club (retail company)
Guaranteed world-class customer experience throughout every call;, Promoted collaborative and client-focused relationships among my teammates;, Handled challenging and angry customers; solutions oriented while adhering to company processes;, Engaged with prospects in a consultative manner by asking...
BPO Discovery - Car Insurance
Cold calling and qualified prospects;, Handled challenging and angry customers; solutions oriented while adhering to company processes;, Engaged with prospects in a consultative manner by asking practical probing questions and provided effective rebuttals for every objection presented.
High school diploma
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Handled challenging and angry customers with solutions-focused strategies.
