Dedicated professional with over 5 years of experience in customer service, process management, and administrative support across diverse industries. Adept at resolving complex issues, streamlining workflows, and enhancing customer satisfaction.
Extensive experience in assisting customers, resolving issues, and ensuring high satisfaction levels.
Proficient in handling process workflows, including refunds, reorders, and escalations efficiently.
Skilled in payroll, hiring, KPI development, and office software to support organizational operations.
Strong oral and written communication capabilities in customer interactions and team collaborations.
American Express Company S.A de C.V.
Customer service, Taking payments, Enrollment in benefits, Disputes, Membership Rewards, Adding additional cards under main account
Cognizant Technology Solutions Coorporation
Customer service, Helping customer to place orders, Tracking packages, Refunds and reorders, Help desk support, Taking escalations calls
Servicio Ortiz Transmisiones Automaticas
Helping HR with payroll, Commissions, Hiring process, Interview, Appointment setter, KPI's elaborations, Using Microsoft Office
Teleperformance
Assisting customer with payments, Worked in the billing dept., Moved to the downgrade dept.
High School Diploma
BUSINESS ENGLISH COURSE
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