Diego - Customer Service Agent at Remitly / Concentrix with 3+ years in Customer Support and Regulatory Affairs

Expert in managing customer interactions, ensuring satisfaction, and resolving issues efficiently across diverse platforms.

Proficient in preparing and managing regulatory documentation for veterinary products in international markets.

Bilingual communicator with strong skills in oral and written English and Spanish, facilitating international collaboration.

Skilled in CRM Salesforce, Excel, PowerPoint, Word, and Google Sheets for data management and reporting.

Bilingual communication with customer around the world (Oral and written), Soft Skill and Product knowledge focused on Customer Quality Satisfaction, Use of multiple management software: CRM Salesforce, slack, okta, etc., Use of database: Salesforce Dashboard, google sheets formulas (Advanced), Fast learning of company product and troubleshooting mechanism, Success on Company’s Monthly KPI

Preparation of documentation for registration of veterinary products abroad, Real-time communication with different countries (English and Spanish), virtual meetings and mails, Report of monthly, annual and bi-monthly results, Supervision and monitoring of shipments abroad ( Products or documents ), Maintenance of Register and Renewals, succeeding in Company’s KPI, Collection of information in multiple subjects