Experienced customer support professional skilled in CRM, technical assistance, and sales. Proven ability to handle complex inquiries, support technical troubleshooting, and contribute to sales growth. Adept at managing multiple communication channels and ensuring customer satisfaction in...
Utilized CRM tools to manage customer data, interactions, and improve service delivery.
Delivered clear, professional communication across calls, chats, and emails with diverse clientele.
Provided troubleshooting and technical assistance for service tools and customer devices.
Engaged potential clients, explained product offerings, and identified sales opportunities.
Quantica BPO
Handled inbound calls, live chats, and emails for U.S. and Canadian customers., Resolved customer inquiries, service issues, and escalations., Delivered high-quality customer support while meeting performance metrics.
Cox Voice
Provided technical assistance and customer guidance on tools and services., Resolved issues efficiently while maintaining professional and clear communication., Documented customer interactions and technical solutions accurately.
Truly Nolen
Initiated contact with new and potential clients, providing clear and detailed product information., Guided customers through the sales process, helping them make informed decisions aligned with their needs., Identified sales opportunities and contributed to strategies to increase revenue and...
High School
International Commerce
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Managed multiple customer interactions efficiently, meeting performance metrics consistently.
