Delmer - Customer Service & Technical Support Lead with 5 years in Telecom

Applied technical troubleshooting skills to resolve customer issues remotely and in real-time.

Delivered clear communication and problem resolution to ensure high customer satisfaction.

Utilized effective communication skills in technical support and stakeholder collaboration.

Implemented agile practices to ensure efficient technical project delivery.

Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps., Responded to customer concerns quickly and effectively, minimising service disruptions., Developed junior staff through targeted coaching and mentoring, improving capabilities...

Proactively upsold products and services throughout customer interactions, following company guidelines., Provided clear and concise step-by-step technical support to guide clients.

Asked customers targeted questions throughout troubleshooting to determine smart solutions., Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.