Darwin - ITM Communication Specialist

Demonstrated experience with Fluency in Spanish and English.

Demonstrated experience with Knowledge Base & CRM Management - Appfolio/Asana/Open.

Demonstrated experience with Technical Writing & SOPs.

Demonstrated experience with Omni-channel Support.

Demonstrated experience with Interpersonal Skills.

Executed rapid-response communication protocols (SMS, Email, Phone) to ensure prospective clients were engaged within company-established KPIs.. Acted as the primary digital and voice contact for residents across multiple markets, resolving inquiries related to portal setups, maintenance work order, utilities, billing and escalation management.. Utilized strong conflict-resolution and active-listening skills to navigate complex tenant issues, proactively preserving tenant satisfaction.. Deployed systematic troubleshooting scripts during lead and tenant calls to safely resolve simple issues over the phone.

Specialized in the healthcare division focused exclusively on the sensitive medical field.. Certified in a rigorous training process ensuring proficiency in medical terminology, ethics, and protocols.. Followed strict adherence to international patient privacy laws HIPAA and Data Security Compliance.. Provided support for diverse medical settings facilitating interpretation for hospitals, clinics, telehealth services, emergency rooms, and specialty practices.. Ensured Patient Safety with a core focus on accuracy and clarity to directly support positive health outcomes and informed consent.

Specialized in the integration of technical terminology and real-world professional scenarios.. Focused on achieving functional fluency and confidence for professional interaction and academic advancement.. Prepared and implemented teaching models based on the Quality Language Learning (QLL) and Dynamics Framework methodology.

Supervised compliance with Law No. 29783 and current regulations for the prevention of occupational risks by carrying out scheduled inspections in the work area.. Responsible for the reports of unsafe acts and conditions and followed up on the lifting of observations related to health and safety at work.. Specialized in Safety Training for all employees on topics including fall protection, crane and rigging safety, and powered machinery operation.. Provided support in the preparation of documentation for the health and safety management System, and supervised the preparation of documentation for high-risk work such ATS and PETAR release forms.