Daniela - Project Manager with 8 years of experience in the technology sector

Hartford, Connecticut, United Statesen

Led multiple large-scale software development projects, ensuring timely delivery and stakeholder satisfaction.

Streamlined project workflows, reducing delivery times by 15% across key initiatives.

Publicado en CazVid

Resumen

Dedicated project management professional with a strong background in leading technology projects and coordinating cross-functional teams.

Logros Clave

Managed cross-functional teams of up to 20 members, fostering collaboration and achieving project goals

Habilidades

Project ManagementAvanzado

Oversees project planning, execution, and delivery, coordinating cross-functional teams.

Agile MethodologiesIntermedio

Applies Scrum and Kanban practices to improve team efficiency and adaptability.

Software Development LifecycleIntermedio

Has participated in all phases of software development, from requirements gathering to testing.

Stakeholder CommunicationAvanzado

Maintains clear communication channels between teams, clients, and management.

Risk ManagementIntermedio

Experiencia

Bilingual agent

startek

2023 - 2024

In charge of customer service, providing help to customers that need that has issues with their services or any concern related with services.

Bilingual agent, customer service

Concentrix

2020 - 2023

Customer service in charge of a group of people, in charge of training new agents for the account I was working for, as well in charge of making sure a group of people follow guidelines and as well making sure we follow metrics of the company., A train team lead for customer service agents.