Dedicated professional with expertise in customer service, collections, accounts payable, and bilingual communication. Proven track record of meeting targets and enhancing operational efficiency in fast-paced environments.
Expert in providing effective support via email and phone, ensuring positive customer experiences.
Proficient in managing vendor invoices, payment schedules, and reconciliation processes.
Experienced in managing corporate and individual accounts, achieving sales and collection goals.
Skilled in English-Spanish interpretation and coordination of logistics for diverse projects.
Sitel Panama
Provide Full Support via email and phone to customers on the banking app and investment app.
Alorica Panama
Managed corporate, government, and individual accounts for sales and collections. Consistently met monthly collection targets through proactive follow-ups with Accounts Payable teams. Negotiated payment arrangements and resolved billing discrepancies. Maintained accurate account documentation and customer records. Delivered customer-focused solutions aligned with client needs and company policies
Corporación de Viajes Mundiales S.A.
Managed accounts payable, vendor invoices, and payment schedules. Processed municipal payments, ITBMS, payroll (CSS, SIPE) and internal documentation. Coordinated purchasing activities and vendor communications. Provided post-sale customer service and local/international support across Central America. Ensured compliance with internal policies and basic accounting controls
Croisière de France (Cruise Line)
Bachelor’s Degree
Bachelor’s Degree
High School Diploma
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