Experienced in customer service, data management, and team coordination across diverse industries. Skilled in active listening, multitasking, and technical support, with a strong focus on empathetic communication and efficient workflow management.
Utilized active listening, empathy, and communication skills to support diverse customer needs across multiple platforms.
Handled filing, data entry, and record management at Universidad del Valle ensuring organized and accessible information.
Supervised team activities during online banking support, facilitating collaboration and task coordination.
Managed multiple support channels and maintained clear, effective communication with clients and team members.
UNIVERSIDAD DEL VALLE
Filing & data entry, Schedule managing & correspondence handling
Tecnoquimicas
Online banking service support, Team management
Teleperformace
TaskUs
Administrative assistance
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Provided phone and chat support, utilizing technical knowledge to assist customers efficiently.
