Dedicated customer service representative with extensive experience in telecom, financial services, and technical support roles, skilled in handling inquiries, collections, and technical troubleshooting.
Delivered responsive support and responded to customer inquiries effectively across multiple sectors.
Managed overdue accounts, negotiated payment plans, and processed payments and refunds.
Performed basic troubleshooting and explained service details for billing and service issues.
Communicated effectively with diverse customer bases to resolve issues and provide support.
Fujitsu Consulting
Service desk Rep for AT&T - DSL Orders for Internet Services within 9 States of the USA., Outbound calls to customers regarding their Internet orders., Advised customers on service dates and installation appointments.
HOVG
Handled incoming calls from customers to collect overdue cell phone bills., Set up payment arrangements for customers.
DRA.PISCINA Y MAS
Provided customer service and sales support., Tested pool water and advised on chemical adjustments.
Sykes
Processed payments for Capital One credit card accounts., Updated customer information and provided product information.
Bilingual Executive Secretary
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Utilized MS-DOS, Word, Excel, and PowerPoint for documentation, reporting, and support tasks.
CssCorp.
Handled customer inquiries for Magicjack billing accounts., Performed basic troubleshooting and explained service details.
Client Service
Contacted customers to collect debts for Chase Bank accounts., Set up payment arrangements.
Qualfon/Dial up
Handled cancellation requests for Cinch Home Service Warranty., Provided information on billing and scheduled appointments.
BillGoslling
Processed requests for Affirm financing accounts., Handled payments, refunds, and customer inquiries.
