Experienced customer service professional with multilingual skills and diverse industry exposure.
Utilized active listening and clear communication to address customer needs effectively.
Handled customer queries, resolved issues, and ensured customer satisfaction in service roles.
Provided language interpretation support for English and Spanish at ICCBPO.
Managed multiple customer cases simultaneously in fast-paced environments.
IQOR Colombia
Concentrix
ICCBPO
High School Diploma
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