Experienced front desk and guest services professional with over five years managing reservations, guest inquiries, and hotel operations across multiple establishments.
Delivered high-quality service by assisting guests with check-in/out, reservations, and personalized inquiries.
Utilized hotel reservation systems like ZEUS, ISIPLUS, and HOTEL TOTAL SERVICE to manage guest bookings.
Proficient in using hotel management software including HOTEL TOTAL SERVICE, OPERA, and other relevant tools.
Provided directions, basic concierge services, and transportation assistance to enhance guest experience.
Conducted room inspections and managed room rates ensuring quality standards and operational efficiency.
Hotel presidencial
Check in, Check out, Reservations, Answering emails
UNIPARK HOTEL
Check in & check out, Opening the front door, Moving luggage, Valet parking, Calling cabs, Transporting guests, Advising directions, Performing basic concierge work, Responding to guests' needs
HOTEL DORAL
Customer service, Check in, Check out, Reservations, Rates, Room inspections
HOTEL GARZOTA IN
Customer service, Check in, Check out, Room inspection, Reservations
HOTEL CITY PLAZA
Customer service, Check in, Check out, Reservations, Rates, Room inspection
Business Administration
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