Cesar - Data Analyst with 5 years of expertise in financial services

Applied data analysis techniques to identify trends and support business strategies.

Executed complex SQL queries for data extraction and manipulation to support reporting.

Utilized BI tools like Tableau and Power BI for visualizing data insights.

Developed predictive models to forecast trends and inform strategic decisions.

Consecutive English–Spanish interpretation for support, medical, financial, and customer service calls., Professional handling of specialized terminology and confidentiality protocols., Support in critical conversations, ensuring accuracy and neutrality.

Managed roadside assistance cases for clients in the United States., Efficient handling of emergencies, location verification, vendor coordination, and case follow-ups., High-volume call handling while maintaining quality and response times., Resolution of customer concerns and clear guidance throughout each case.

Started as a dealer and promoted to supervisor in 2021., Supervised gaming tables, cash handling, and compliance with operational rules., Coordinated staff and monitored operational irregularities., Direct customer service in a fast-paced and high-pressure environment.

Customer service and basic inventory handling., Product organization and support at checkout.