César - Customer Service with Data Management and Training expertise

Applied CRM tools for data management, sales support, and process improvements.

Designed and conducted training sessions, adjusting styles based on learner needs.

Provided effective communication and information about sites and services.

Utilized Excel for data consistency and process documentation.

Review and validate data to ensure all renewal opportunities are reflected and up to date., Oversaw communications, including training development and process creation. adjusted teaching style as needed based on participants' learning preferences, Maintain a high level of data integrity...

Collaborated with other tour guides to exchange knowledge and improve overall tour quality., Assist in identifying process improvements to enhance quoting efficiency and accuracy., Led groups of tourists through various attractions and provided historical information about each site.