Over nine years of customer service experience with a focus on roadside assistance, emergency support, and dispatch software. Skilled in managing customer inquiries, coordinating emergency services, and utilizing CRM tools to ensure efficient operations.
Provided customer support via phone, chat, and email, ensuring professionalism and customer satisfaction.
Carried out roadside assistance services including towing, tire changes, jump starts, and lockouts efficiently.
Utilized Swoop, Road America, and Avaya to organize and dispatch roadside assistance efficiently.
Experienced with U.S. addresses and highways, leveraging Google Maps for efficient dispatch and customer location management.
ACCEDO 24/7
Customer service in English via phone, chat and emails.
GOLDEN CONTEXT LLC
Legal Office Practice
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