Experienced Customer Support professional with over 3 years in high-volume IT and telecom environments. Skilled in troubleshooting, ticket management, and ensuring service quality. Adept at handling complex cases and maintaining clear communication to enhance customer satisfaction.
Expertise in documenting and managing customer support tickets to track issues and resolutions effectively.
Proficient in diagnosing and resolving connectivity and software issues, including basic networking concepts.
Strong ability to manage customer interactions professionally, reducing frustration and ensuring satisfaction.
Experience in managing service requests within SLA parameters, ensuring quality and timely resolutions.
Teleperformance
Brindar soporte técnico de primera línea a clientes en EE. UU. en un entorno de alto volumen., Gestionar las solicitudes de servicio entrantes, cumpliendo con los SLA y las métricas de calidad., Resolver problemas de conectividad, servicio y relacionados con las cuentas mediante procedimientos...
Licenciatura
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Effective written and verbal communication in English, essential for clear documentation and customer interactions.
