Dedicated professional with extensive experience in customer service, medical billing, and account management across healthcare and telecommunications sectors. Proven track record of enhancing customer satisfaction and operational efficiency.
Skilled in resolving customer issues, enhancing satisfaction, and building customer loyalty across diverse sectors.
Experience in verifying eligibility, processing payments, and managing adjustments in healthcare back-office operations.
Proven ability to upsell services, retain customers, and increase subscription engagement in telecommunications.
Competent in managing client accounts, ensuring service delivery, and maintaining long-term relationships.
ACCEDO TECHNOLOGIES
Check eligibility, Make appointment
IBEX GLOBAL
Payment and exception, Logging issues, Retention purposes, Sales membership card
FOUNDEVER
Sales internet speed, Cable and phone, Retention purposes, Sales streaming service as Netflix and YouTube TV
High School
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