Experienced business manager with over 20 years in customer service, sales, and operations, fluent in English and Spanish, with a focus on client engagement, team leadership, and operational efficiency.
Extensive experience handling customer inquiries, complaints, and resolution processes across diverse sectors.
Proven ability to close sales, manage client relationships, and develop new business opportunities.
Experience leading sales teams, providing training, and coordinating operational improvements.
Managed branch operations, risk controls, and logistics to ensure efficient service delivery.
Teleperformance
Customer service for apartment and house rental services (Guests)., Handling customer calls for rental service complaints., Resolving check-in/check-out issues, managing refunds, warranties, etc.
Apex America
Postpaid customer service and problem resolution., Handling calls for postpaid service complaints., Resolving technical difficulties with mobile internet and calls.
Tec4Biz (A365)
Postpaid customer retention against offers from other operators., Campaign calls to postpaid customers., Resolving technical difficulties with mobile internet service.
Customer BPO
Prepaid and postpaid customer service for Bitel., Handling complaint and migration calls., Resolving technical difficulties with mobile internet service.
High School Education
Bachelor / Licensed
Degree Pending
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