Carlos - Customer Service and Sales Supervisor with 5+ years in healthcare and finance

Utilized Microsoft Office programs to manage communications, reporting, and documentation tasks.

Handled payroll processes ensuring accurate employee compensation and compliance.

Used Kronos for workforce management, scheduling, and time tracking.

Supervised sales teams, monitored performance, and conducted coaching sessions to enhance productivity.

Qualify Consumers to speak with Licensed Insurance Benefit Agents

Evaluate new potential customers for financing their businesses.

Supervise the inbound team, monitoring and motivating team to achieve compliance KPIs, ensure payment of the hours and commissions of the team, Carrying out evaluation tasks calls and coaching to ensure development and improvement.

Ensuring the stay of customers in the company