Experienced in providing comprehensive customer support across financial, retail, and technology industries, with a focus on problem-solving and effective communication.
Delivered customer support in financial, retail, and tech environments, including handling inquiries, troubleshooting, and account updates.
Created and managed support tickets for technical and service issues, demonstrating problem-solving in service desk contexts.
Effectively communicated with customers and colleagues, handling inquiries and providing clear assistance.
Prioritized and managed multiple customer interactions efficiently across various roles.
Telat- Global tel link
Received incoming calls to assist family members of inmates for deposits and telephone credit.
Computacenter-Adidas
First point of contact for employees having issues with tools used for daily duties., Created tickets for issues with scanning merchandise in the warehouse.
American Express
Provided detailed lists of expenses to customers regarding unrecognized charges on AMEX cards., Offered self-service options for inquiries about expenses.
Teletech-Best Buy
Assisted customers with inquiries regarding loyalty points for Best Buy members.
TKM- Frontier
Helped customers with basic troubleshooting for internet issues., Assisted with resetting modems and logging into software settings.
Bachillerato
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Assisted customers with internet issues, modem resets, and software login problems.
TKM- PayPal
Performed outbound calls to customers with outstanding balances., Updated accounts for customers to take advantage of promotions.
Qualfon-Amazon
Tracked packages and provided concessions for lost packages., Assisted customers with credits for issues during transit.
