Co-founder with extensive experience in import logistics, customer support, and bilingual education, proficient in managing operations and building supply chains.
Coordinated import logistics, container disconsolidation, and transportation from China and Chile to Bolivia.
Negotiated terms and handled communication with international suppliers to optimize procurement processes.
Provided multi-platform support, managing customer inquiries and order issues for e-commerce clients.
Performed website updates and technical troubleshooting to ensure smooth online operations.
FRA-LUZ-BRAN
FRA-LUZ-BRAN is a family-owned import business specializing in wholesale goods, developing a robust supply chain and customer base., Manage daily operations, including logistics, supplier communication, and customer support., Handled negotiations with Chinese suppliers for import logistics.,...
Callnovo Contact Center
Provide customer support in English to U.S. clients for Amazon/e-commerce purchases., Handle calls for refunds, replacements, and product inquiries, managing 15-25 calls daily., Manage customer tickets via HeroDash.ai CRM, ensuring accurate information., Coordinate ticket assignments in DingTalk...
University of San Simón (UMSS)
Taught English 1 and 2, focusing on grammar, vocabulary, and technical writing., Guided students to enhance communication confidence and fluency in professional contexts.
American Car Dealership Business
Supported administrative operations such as document management and translation., Assisted in vehicle import process through supplier and client correspondence.
Bachelor of Science in Computer Engineering
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Taught English grammar, vocabulary, and professional communication at university level, enhancing students' confidence and fluency.