Billi - Financial Services Specialist with Customer Support & Data Skills

Managua, Managua Department, Nicaraguaen

Reviewed international transactions to ensure successful completion, addressing issues proactively.

Processed new applicant applications for Debit Card issuance with accuracy.

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Resumen

Experienced in financial transaction review, customer service, and data tools with a focus on accuracy and efficiency.

Logros Clave

Provided technical and customer support for mobile application issues, enhancing user satisfaction.

Habilidades

Customer SupportAdvanced

Handled customer inquiries across financial and retail sectors, resolving issues efficiently.

Transaction ReviewIntermediate

Reviewed and identified issues in international transactions to facilitate timely processing.

Data Analysis & ReportingIntermediate

Utilized Power BI, SQL, and macros to analyze data and generate reports for decision-making.

Technical SupportIntermediate

Provided support for mobile applications, resolving user issues and improving usability.

Organizational Skills

Experiencia

Financial Service Specialist

Remitly

2022 - 2023

Reviewing applications from new applicants and determining validity for Debit Card issuance., Providing support to customers regarding issues with mobile applications.

Customer Service Agent

Sitel Nicaragua

2018 - 2022

Providing support to campaign customers to resolve issues in stores., Ensuring customer satisfaction during interactions.

Partner Success Executive

2024

Reviewing international transactions and identifying issues preventing completion., Collecting information from customers or beneficiaries to complete transactions.