Betty - Customer Support Specialist with 5 years in Operations Management

Expert in managing customer interactions and resolving issues effectively.

Skilled at handling multiple tasks simultaneously in a fast-paced environment.

Proficient in ensuring clarity and accuracy in written content and data.

Fluent in English and Spanish, providing accurate translations between the two languages.

Manage inbound phone calls and email communication with TDs and suppliers.. Follow communication procedures, guidelines, and policies.. Handle TD complaints while working with sales & production teams to quickly resolve problems.. Create and follow up cases in the CMP to ensure resolution.. Identify and escalate complex issues to senior SIR.

Manage inbound phone calls and email communication with TDs and suppliers.. Follow communication procedures, guidelines, and policies.. Handle TD complaints while working with sales & production teams to quickly resolve problems.. Create and follow up cases in the CMP to ensure resolution.. Identify and escalate complex issues to senior SIR.

Manage Inbound phone calls and transfers to the correct departments.. Create at home and in store appointments.. Handle Customers needs, complaints, returns and exchanges, guidance to pay for their services.. Create Cases regarding every clients needs, with their resolution.. Identify and escalate complex issues to Managers.. Basic troubleshooting.. Update customers profile information and payment information.. Manage and change delivery dates and installation services.. Sell at home services the customer requires.. Score AI functions.