Betsy - Customer Service & Research Assistant with 4+ years of communication expertise

Handled inbound and outbound calls, resolving customer and dealer issues efficiently.

Supported the design and preparation of market research reports and materials.

Utilized bilingual skills to improve clarity and problem resolution with diverse clients.

Developed questionnaires, presentations, andized research documentation using standard software tools.

Applied teamwork, active listening, problem solving, and leadership skills across roles.

Answering inbound calls, resolving problems, and providing assistance., Making outbound calls to dealers and customers, problem solving., Bilingual skills (English/Spanish) to facilitate communication and problem resolution.

Prepare market research reports to achieve study objectives., Develop questionnaires, presentations, and other materials to ensure accurate research., Competent skills in Word, PowerPoint, Excel, and Outlook., Problem-solving and attention to detail to achieve better research outcomes.