Experienced professional with 20 years in sales, real estate, and call center management, specializing in lead generation, client relations, and debt recovery across diverse industries.
Managed property acquisition processes, including lead sourcing, analysis, soft offers, and closing.
Led virtual call centers, overseeing staff, KPI tracking, campaign strategies, and client relations.
Targeted high-level clients, closed deals through follow-up, and expanded business networks.
Maintained high-standard communication with clients, negotiating, and ensuring satisfaction.
Single Family Services
Manage the full acquisition lifecycle for single-family off-market properties across the U.S., Consistently close an average of 3 deals per month with an average discount of $45,000 per deal., Source leads, conduct cold calls, analyze comps, prepare soft offers, and follow up aggressively., Use...
Americall Centers
Operate and manage a virtual call center focused on lead generation., Recruit, train, and supervise a team of agents to meet client KPIs across industries., Deliver consistent campaign performance improvements and ensure client satisfaction.
Sweet Marketing
Managed a virtual call center and generated leads for various businesses., Helped startups launch services across industries including petrochemicals and coaching., Increased campaign sales by 300%, generating $50K–$75K per campaign over 3–6 months., Handled recruitment, coaching, payroll, and...
DPS Dominion Professional Services
Computer Information Systems (CIS)
Commercial Arts
Diploma
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Recovered significant debts, negotiated payment plans, and managed customer accounts.
Targeted and pitched services to C-suite executives including CEOs, CFOs, and CIOs., Closed deals through strong follow-up, cold calling, and campaign adaptation., Maintained vendor relations and exceeded regular sales quotas.
Telonline
Generated new business leads through online engagement and inbound support., Trained sales teams and closed deals through script-based rebuttals and customer service., Handled customer satisfaction and quality control.
FMA Finance Market Advisor
Recovered over $1.5M in worldwide bad debt., Introduced Capital One financial products and managed CRM workflows., Negotiated payment plans and debt settlements with customers.
Auto Union, Ltd.
Oversaw 250-unit inventory and developed digital and print advertising., Built and maintained the company’s sales and collections departments., Networked with local businesses to generate ongoing awareness.
AMC
Managed concession operations and staff schedules., Maintained inventory levels and ensured proper customer service protocols.
C&D General Building Maintenance
Managed client communication and acquired new commercial maintenance accounts., Reported sales performance and coordinated service planning., Provided insight into future trends and helped expand client base.
