Experienced in international banking and tourism sectors, combining customer-centric skills with digital business management. Adept at enhancing client satisfaction, driving sales, and leveraging digital marketing to grow brand presence.
Expertise in delivering high-quality customer service tailored to diverse client needs across industries.
Proven ability to apply tailored sales techniques and strategies to increase customer loyalty and sales volume.
Skilled in creating social media campaigns that enhance brand visibility and engagement.
Strong analytical skills to identify issues and implement effective solutions in service and business operations.
Sitel Group – Foundever
Handled multiple inbound calls from international banking clients., Performed cross-selling and client retention strategies., Adapted to various accents and cultures, enhancing customer experience.
Teleperformance – Priceline
Handled international customer requests for hotel bookings., Applied tailored sales techniques to different client profiles., Improved language skills, including Portuguese., Managed objections and successfully closed sales.
My Gummy Box
Created and managed a candy box business through social media., Developed digital marketing campaigns to increase brand visibility and sales., Managed inventory, logistics, and customer service., Implemented promotions and client loyalty strategies.
International Business
High School Diploma
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Proficient in English, Spanish, and Portuguese, facilitating international client interactions.
