Ana - Customer Service & Process Improvement professional with 5+ years in client support and operations

Guadalajara, Jalisco, Mexicoen

Led the implementation of new customer service processes in ZenDesk, improving team efficiency.

Compiled and shared customer success metrics, facilitating data-driven decision making.

Publicado en CazVid

Resumen

Results-driven professional with extensive experience in customer support, process optimization, and data management. Proven ability to enhance operational workflows and improve customer satisfaction levels.

Logros Clave

Developed and maintained process workflows in compliance with SOC2 regulatory standards.

Habilidades

Customer ServiceAdvanced

Provided primary customer support, handled feedback, and improved customer satisfaction.

Process ImprovementIntermediate

Identified areas for process enhancement and led initiatives to streamline operations.

Data Management & ReportingAdvanced

Compiled, tracked, and presented key metrics across various departments for management review.

Technical Skills (ZenDesk & MS Office)Advanced

Utilized ZenDesk for data import, troubleshooting, and process configuration; proficient in MS Office tools.

Team Leadership & Training

Experiencia

Account Owner & Admin

ZenDesk

November 2021 - September 2022

Organized, Scrubbed and Imported Data from other business systems into ZenDesk, Verified veracity of all system data, reviewed System Outputs for errors., Compiled, tracked and shared all Customer Success Metrics for CS & Support Teams, Identified areas of Process improvement and...