Dedicated professional with extensive experience in customer service, technical support, and onboarding. Skilled in troubleshooting, client training, and delivering exceptional support in fast-paced environments.
Skilled in delivering exceptional support, handling escalations, and ensuring customer satisfaction.
Proficient in troubleshooting VoIP systems and network issues with a focus on rapid resolution.
Excellent communicator with strong interpersonal skills, adept at de-escalation and active listening.
Creative in diagnosing technical issues and providing effective solutions under pressure.
Nextiva
Conducting onboarding support calls to implement, guide and train business owners on installing and using VoIP phone equipment and services. Conducting troubleshooting appointments. Conducting network review appointments. Product adoption appointments. Providing and encouraging use of client-facing resources. Building account configurations for implementation
Volt / Verifone
Taking inbound technical support calls in a fast-paced call-center environment. In-depth documentation and follow-up on technical issues. Participation in handling customer escalations, courtesy callbacks & special projects as designated by leadership. Building customer rapport
T-Mobile
Taking inbound customer service calls in a fast-paced call-center environment. Answering billing inquiries. Order placement. Up-selling. Customer follow-up including outbound calls. Social media customer support. Took escalated calls as part of the squad's leadership team. Designed and presented team training surrounding right-fitting customers with services and the corresponding positive impacts to profit and loss
Associate of Applied Science
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Effective at managing multiple support tickets and customer inquiries simultaneously.
PaperDirect, Inc
Taking inbound customer service calls in a fast-paced call-center environment. Answering billing inquiries. Order placement. Up-selling. Dedicated customer follow-up. Email and live chat customer support. Assisting customers with online design software. Designing projects for customers. Resolving print, alignment and image-download issues. Filing and faxing paperwork as necessary
ShopHQ
Taking inbound customer service calls in a fast-paced call-center environment. Answering billing inquiries. Order placement. Up-selling. Service requests. Research and resolution. De-escalation. Customer follow-up including outbound calls. Screening and routing testimonial calls. Assisting and coaching other customer service representatives for training purposes
