Alexis - Customer Service & Emergency Response Specialist with Diverse Experience

Colombia, Huila Department, Colombiaen

Managed flight bookings and billing for international airline customers, ensuring smooth operations

Handled collection processes with delicate customer information across multiple currencies

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Resumen

Experienced in customer support, emergency response, and technical skills across multiple sectors.

Video Resume

Logros Clave

Responded to various emergency incidents, providing first aid, firefighting, and safety support

Habilidades

Customer ServiceExpert

Provided bilingual support, handled sensitive data, and managed difficult customer interactions.

First Aid & FirefightingAdvanced

Responded to medical emergencies and fire incidents, maintaining firefighting equipment and safety protocols.

CarpentryIntermediate

Performed construction, repair, and maintenance of structures using hand and power tools.

CRM and Data EntryAdvanced

Utilized CRM platforms for managing customer interactions and accurate data entry for various administrative tasks.

Idiomas

Spanish(Bilingual)

Experiencia

Customer success and travel agent

IGT Solutions

January 2022 - March 2025

Delivered excellent customer service for an international airline, handling flight bookings, delays, and billing in multiple currencies., Handled collections processes for assigned clients, managing monthly portfolios between $5,000 and $8,000, ensuring timely and handling sensitive information...

First aid / Firefighter / Carpentry

SHENCK JOBCORB

January 2003 - December 2006

Responded to emergency incidents including medical situations, fire outbreaks and workplace accidents, providing first‐aid, fire suppression and rescue support as primary on-site responder., Operated and maintained firefighting equipment and safety gear (hoses, extinguishers, SCBA, ladders),...