Experienced BPO professional with 7 years supporting customers, technical issues, sales, and medical interpreting, known for versatility and teamwork.
Provided efficient and empathetic support to customers across various channels and industries.
Resolved technical issues by diagnosing problems and guiding customers through solutions.
Facilitated communication between medical providers and patients in a bilingual setting.
Assisted in sales processes by addressing customer inquiries and providing product information.
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Worked effectively with dispatch and support teams to handle complex cases and resolve issues.
