Dedicated professional with extensive experience in customer service, team mentoring, and sales, committed to enhancing customer satisfaction and operational efficiency.
Experienced in delivering high-quality customer support and retention strategies.
Led training, mentoring, and support initiatives for new agents and team performance management.
Consistently achieved sales targets and built strong customer relationships.
Assisted in managing team KPIs and meeting performance standards in customer support roles.
Concentrix
Promoted to Supervisor Assistant and New Agent Coach within six months., Trained and mentored new agents, improving team performance.
Support Services Group
Provided actionable feedback to agents, improving customer satisfaction scores.
Qualfon
Assisted supervisors in managing team performance and meeting KPIs., Handled escalated customer issues, achieving a 95% resolution rate.
F4 Call Center
Consistently met and exceeded sales targets by 15%., Built strong customer relationships, resulting in a 10% increase in repeat business.
High School Diploma
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