Experienced logistics professional with a strong background in team supervision, operations management, and process enhancements within the logistics and supply chain industry.
Led and supervised teams to ensure operational excellence and compliance in logistics dispute processes.
Monitored KPIs such as turnaround time, adherence, and accuracy to maintain departmental performance standards.
Managed logistics claims and compliance processes using TMS and Mercury Gate systems.
Created and maintained performance dashboards and reports to support operational decision-making.
Lean Solutions Group
Supervised a team of 16 associates in the Claims and Compliance Department, ensuring accuracy, adherence, and efficiency in all logistics dispute processes., Led the intermediation between carriers and clients, coordinating timely and accurate claim resolutions while maintaining service-level...
High School Diploma
Acting Studies
Broadcasting Studies
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Facilitated communication between carriers, clients, and internal teams to resolve disputes efficiently.
