Abi - Customer Service & Administrative Assistant with 5+ years of support experience

Tegucigalpa, Francisco Morazán Department, HondurasRemotoen

Streamlined billing and inventory processes at MANANTIAL by implementing new software and training staff

Managed employee databases and benefits at COBIASA, ensuring accuracy and compliance

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Resumen

Experienced in providing comprehensive customer support and administrative assistance across logistics, HR, and digital media. Proven ability to implement new processes, manage software tools, and coordinate daily business operations.

Video Resume

Logros Clave

Provided customer service and technical support at TELEPERFORMANCE for US telecom clients

Habilidades

Customer ServiceAdvanced

Delivered customer and technical support in call center and customer-facing roles, ensuring client satisfaction.

Administrative SupportAdvanced

Handled office tasks including employee database management, logistics coordination, and social media management.

Software ManagementIntermediate

Utilized Excel, Word, PowerPoint, Power BI, MS Project, MS Visio, Canva, Meta Business Suite, Python, and SQL for various administrative and data analysis tasks.

Logistics CoordinationIntermediate

Coordinated daily business deliveries and managed inventory and billing software at MANANTIAL.

Idiomas

Experiencia

Call Center Agent

TELEPERFORMANCE

March, 2025 - Present

Customer service and technical support for US telecommunications company

Administrative assistant in logistics and marketing

MANANTIAL

December, 2023 - March, 2025

Implemented and managed a new billing and inventory software. Provided guidance on the execution and trained the staff on the correct procedures to follow., Coordinated daily business deliveries., Negotiated prices and terms of sales with suppliers., Managed business social media platforms and...