If you're energized by developing people, passionate about designing learning experiences, and believe AI should be embedded in what you do, Viva is the place where you, as a Trainer, will make the greatest impact. At Viva, we connect fast‑growing startups in the U.S. and Canada with world‑class Executive Assistants (EAs) from Latin America. Our mission: expand career opportunities for women while hiring regardless of gender. The impact is intentional: when women thrive, families and communities do too. As a Trainer, you’ll train and coach our talent to succeed with the customers we partner with. We post this role under different titles such as Learning and Development Specialist, Trainer or Training Specialist; we want to find you, whatever your background looks like! This is a full-time remote role based anywhere in Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Colombia, or Ecuador. What you'll do: Train & Coach: Guide Executive Assistants so they’re ready to be staffed with our customers through live sessions, simulations, role-plays, and 1:1 coaching. Instructional Design: Build and update learning resources including curricula, rubrics, playbooks, and other materials so they're clear, practical, and true to how Viva works. Stakeholder & Operational Coordination: Partner closely with internal teams to ensure EAs are ready to be matched with customers, successfully staffed, and performing at a high level by managing a high volume of cross-functional communication with good judgment and follow-through. AI & Automation: Use AI daily to work smarter, coach EAs on practical AI adoption from basics to advanced use to offer the most AI-savvy EAs to our customers, and implement automations that streamline workflows and scale learning. What we're looking for: 2+ years in training, instructional design, L&D, coaching, or similar roles C2 English, written, spoken, and very engaging Hands-on experience with AI/automation tools (ChatGPT, Claude, Zapier, LMS platforms, or similar); a fast learner, resourceful, and eager to stay up to date. Experience using data to surface insights and drive improvement Proactive, structured, and high-ownership by default, not by request. What Sets You Apart People Developer: You know how to coach, motivate, and give feedback that sticks. Strong Communicator: Clear, confident, and great at guiding people through ambiguity. Driver Mindset: You take initiative and find ways to improve systems. Scrappy: You’re resourceful, proactive, and thrive in fast-paced, changing environments. Culture Fit: You believe in Viva’s mission and want to build something meaningful. 💜 How We Take Care of You! Growth & well‑being culture: Professional development programs, wellness initiatives, and empowerment practices built into daily work. Remote setup: 100% remote roles, permanently. Fixed schedules: Standard working hours, no overtime, weekends off. Pay progression: Competitive compensation with reviews every 6 months and performance‑based bonuses. Global health coverage: Medical, dental, vision, mental health, and routine care included! Time‑off policies: Paid holidays, vacation, sick leave, and family care days. Family benefits: Parental leave and flexible policies to support caregivers