As a Bilingual Automotive Customer Service Representative at Eone Auto Group, you will be playing an essential role in providing exceptional customer service to our clients, including answering calls, following up with prospects, and ensuring attention to detail in all interactions, whilst being fluent in both English and Spanish. Roles and Responsibilities: • Answer incoming calls from customers promptly and courteously. • Assist customers in both English and Spanish with inquiries, product information, and service requests. • Follow up with prospects and leads via phone calls and emails to provide information and support. • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions. • Ensure all customer inquiries and issues are resolved promptly and satisfactorily. • Collaborate with other departments, including sales and service, to address customer needs and concerns. • Provide product knowledge and information to customers to assist them in making informed decisions. • Stay updated on company products, services, and promotions to effectively communicate with customers. • Uphold the company's standards of professionalism, integrity, and customer service excellence at all times. • Assist with additional tasks and projects as assigned by management. Working Conditions: This position operates in an office environment at EONE AUTO GROUP. The Bilingual Automotive Customer Service Representative will primarily work during regular business hours, with occasional evening or weekend shifts required to accommodate customer needs. The role involves frequent interaction with customers over the phone and via email. Knowledge, Skills, Abilities, and Other Characteristics (KSAOs): • Fluency in both English and Spanish (written and verbal). • Excellent communication and interpersonal skills. • Detail-oriented with the ability to maintain accurate records. • Strong customer service orientation and problem-solving abilities. • Ability to work effectively in a fast-paced, team-oriented environment. • Knowledge of automotive industry terminology and processes. • Adaptability and flexibility to handle changing priorities and customer demands. • Professional demeanor and a positive attitude towards customer interactions. • Commitment to continuous learning and improvement in customer service skills. Required Qualifications and Experience: • At least a high school diploma or equivalent required. • Previous experience in customer service, preferably in the automotive industry. • Bilingual proficiency in English and Spanish. • Proficiency in Microsoft Office and customer relationship management (CRM) software and basic computer skills. • Strong attention to detail and organizational skills. • Ability to multitask and prioritize tasks effectively. • Willingness to work flexible hours, including evenings and weekends, as needed.