Responsibilities: - Collaborate with stakeholders to collect, document, and evaluate business requirements, processes, and goals. - Perform analysis and modeling to transform data into actionable insights that aid business growth. - Develop and maintain processes for capturing and identifying opportunities. - Address user support requests and troubleshoot issues. - Customize and integrate CRM solutions, particularly Salesforce. - Ensure data quality within the Salesforce CRM database. - Manage workflow rules, triggers, action items, approval processes, and security validations. Qualifications: - Minimum of 1 year of experience configuring, maintaining, or administering a Salesforce instance. - Proficiency with Salesforce Sales and Service Clouds. - Willingness to work onsite on the west side of Columbus (Hilliard) for 4-5 days per week. Preferred Experience: - Familiarity with Marketing Cloud/Pardot (formerly Marketing Cloud Account Engagement). - Experience supporting the manufacturing or supply chain industry. - Knowledge of Salesforce CPQ. Education: - Bachelor's degree (BA/BS) required. - Salesforce Administrator certification preferred.