**Essential Duties & Responsibilities:** - Conduct patient insurance education within company compliance parameters. - Identify and communicate opportunities to improve patient insurance status. - Assist patients in finding and securing insurance coverage and financial assistance. - Provide excellent customer service to patients across multiple DaVita Dialysis facilities. - Act as a liaison between patients, facility teams, and corporate office to resolve insurance issues. - Build and maintain relationships with field partners for seamless patient support. - Provide monthly reporting and analysis on patient education metrics. - Attend meetings, conferences, and trainings as needed. **Experience, Education, Training, or Qualifications:** - Full vaccination against COVID-19 or a medical/religious exemption required. - High School Diploma or equivalent required. - 90% remote work with 10% local facility travel required. - Basic computer skills, high-speed internet, private workspace, and secure transportation required. - Minimum of one year experience with Medicare, Medicaid, and commercial insurance plans preferred. - Intermediate computer skills, proficiency in MS Word, Excel, PowerPoint, and Outlook required. - Bilingual/Spanish Speaking strongly preferred.