Responsibilities: - Conduct detailed application calls with clients, spending about 2 hours each. - Guide clients through SSDI and SSI application processes, gathering necessary information like medical and work history. - Ensure accurate and timely completion of all required documentation. - Keep regular communication with clients, providing updates on their application status and addressing concerns. - Collaborate with Intake Specialists for seamless client transitions. - Provide excellent customer service with empathy and patience. - Maintain positive team dynamics and client satisfaction. - Stay updated on Social Security administration policies. Qualifications: - Bachelor's degree preferred or equivalent experience. - Previous experience in social security advocacy or disability services is a plus. - Strong communication and organizational skills. - Ability to manage a high caseload efficiently. - Empathetic and quick learner. - Demonstrates professionalism and integrity.