Your Responsibilities: - Serve as the primary point of contact for customer inquiries via phone, email, and Zoom. - Address customer issues promptly and effectively to ensure timely resolutions. - Maintain updated support documentation for internal and external use. - Share valuable insights for product and process improvements. - Develop resources to address common customer queries efficiently. What You Bring to the Table: - Minimum of 1 year of customer-facing experience. - Strong problem-solving skills and commitment to customer satisfaction. - Excellent written and verbal communication abilities. - Bonus points for previous experience in tech support via chat and email. - Don't meet every requirement? Convince us why you're the perfect fit!