Customer Service Job Description: Responsibilities: - Handle inbound service requests and make outbound calls to follow up on services. - Assist with office paperwork and conduct survey calls to recent customers. - Collaborate with department managers to resolve issues and track findings. Requirements: - Interactive personality with excellent professional communication skills. - Focus on decision-making that benefits both the customer and Simmons Plumbing. - Ability to multitask under pressure while maintaining a positive attitude. - Strong attention to detail and accuracy. - Ability to quickly learn new software systems is a plus.