Essential Knowledge, Skills, and Abilities: - Strong understanding of UMass Global University, including its history, student population, and departments. - Effective listening skills. - Proficiency in all aspects of consultative sales calls and coaching conversations. - Excellent communication skills, both oral and written, with the ability to communicate across differences. - Polite and clear telephone etiquette. - Ability to empathize with others' situations. - Capacity to maintain self-control during challenging conversations. - Aptitude to comprehend and explain product details at a consumer level. - Typing speed of 25+ words per minute. - Adaptability and resilience in a dynamic environment. - Clear and articulate verbal communication skills. - Flexibility to work evenings and weekends. - Team player with a focus on results and customer satisfaction. Education, Experience, Certification, and/or Licenses: - Associate’s degree or equivalent combination of experience and education. - One year of call center or customer service experience, preferably in a call center setting. - Prior experience in higher education or consultative sales is advantageous.