Skills, Knowledge, & Expertise Needed for the Job: - Bachelor's degree in Computer Science, Information Management, Information Technology, or a related field, or equivalent work experience. - 1-2 years of experience in software implementation and support. - Demonstrated proficiency in technical problem-solving, analytical thinking, and troubleshooting. - Experience in effectively interfacing with customers to ensure a positive experience. Nice To Have: - Experience within the Casino Gaming industry is highly beneficial. - Ability to understand and extract information from code, particularly JSON and/or SQL. - Strong proficiency in Microsoft Office, particularly Excel. - Compliance experience from both operational and systems perspectives would be advantageous.