General Responsibilities: - Engage in both inbound and outbound calls with consumers seeking insurance rate comparisons. - Use qualifying questions to match consumers with the most suitable insurance agent based on their needs. - Conduct follow-up calls to inquire about the consumer's experience and ensure their needs were addressed. - Facilitate connections between consumers and appropriate agents, while documenting relevant information about their experience. - Maintain regular communication with leadership and engage with the team daily through chat platforms. Does This Describe You: - Excellent verbal communication skills, with an energetic and engaging demeanor that shines through in conversations. - Ability to handle escalated situations calmly and courteously. - Proficient in computer usage. - Open to receiving and implementing coaching feedback. - Strong written communication skills with proficiency in spelling, grammar, and punctuation. - Capable of multitasking effectively. - Punctual and reliable in meeting deadlines and commitments. - Enthusiastic about setting and achieving goals, contributing ideas, and being part of a supportive team. What You Will Need for This Opportunity: - Functional USB headset. - Operational mouse. - High-speed internet connection (minimum 50 Mbps download speed). - Noise-free background for clear communication.