Certainly! Here's a rephrased version: **Key Responsibilities:** - Professionally and courteously handling both inbound and outbound calls. - Contacting customers with overdue accounts to negotiate payment arrangements. - Investigating and resolving discrepancies in account records. - Documenting all interactions with customers regarding their accounts. - Recommending further actions, such as legal proceedings or credit bureau reporting, when necessary. - Delivering exceptional customer service by effectively addressing customer concerns and inquiries. - Negotiating payment arrangements and collecting overdue payments following company policies. - Updating customer accounts and maintaining accurate records of interactions. - Following up with customers to ensure compliance with payment arrangements. - Adhering to company policies and procedures regarding account recovery. - Collaborating with other departments, such as legal or collections, as needed. - Staying informed about industry regulations and best practices in account recovery. **Qualifications:** - Excellent communication skills with a customer-centric approach. - Demonstrated ability to provide outstanding customer service and handle account-related inquiries. - Strong negotiation and problem-solving skills. - Ability to thrive in a fast-paced environment. - Keeping up-to-date with industry regulations and best practices in account recovery. - Preferably 1-3 years of prior experience in customer service and collections. - Strong attention to detail and goal orientation. - Proficiency in Spanish (bilingual) is highly desirable but not required. - Updating account information and maintaining accurate records.