**Ideal Qualifications:** - 5+ years of hands-on technical experience with a primary focus on IT Operations / Professional Services delivery. - Demonstrated proficiency in Python and JavaScript, particularly within an AWS Lambda environment, and experience with automation, scripting, and tooling. - Proficiency in interacting with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc., for scripting, tooling development, integration, and ETL activities. - Familiarity with infrastructure as code and DevOps SRE toolchains such as GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, and Vault. - Ability to perform advanced scripting in languages like Python, JavaScript, Go, Ruby, or Perl, coupled with fundamental knowledge of Linux. - Hands-on experience with AWS services including EC2, Lambda, S3, RDS, API Gateway, DynamoDB, and IAM. - Profound technical expertise in ITSM tools like ServiceNow, Jira, Remedy, with skills in ServiceNow Admin, ServiceNow Scripting, and ServiceNow GScript/Rhino, Studio. - Understanding of monitoring systems such as DataDog, Dynatrace, Nagios, New Relic, Splunk, and Zabbix. - Familiarity and understanding of our industry space, or a demonstrated enthusiasm for our product. - Willingness to provide a demo and showcase your skills during the interview process.