Responsibilities: - Fulfill the obligations of the Qualified Manager as per our Square Capital License agreement. - Collaborate closely with the Operations Excellence Specialist to support external examinations and fulfill requests for the North American region. - Engage with cross-functional teams, including Finance, Operations, Compliance, Legal, and external stakeholders, to implement and meet ongoing monitoring requirements for a regulated product collection strategy in the North American region. - Provide support to collections customers and Debt Collection Agencies (DCA’s) across North America. - Coordinate with internal and external partners to ensure compliance with regulatory obligations for North American Unclaimed Monies submissions. - Collaborate with the Global Collections team to fulfill obligations outlined in the Global Collections Agency Oversight Framework. Qualifications: Experience: - Over 5 years of experience in US collections. - Extensive demonstrated experience collaborating across multiple domains and business functions to achieve results in a fast-paced environment. - Proven track record of change management in a high-paced, scaling operational environment. - Exceptional stakeholder management skills, capable of partnering effectively with teams and department leaders. - Excellent communication skills across various mediums (verbal, written, and presentations). - Self-motivated individual who excels under pressure. - Resilient with the ability to manage multiple competing priorities and think strategically. - Quick learner with the ability to grasp complex processes end-to-end in Operations and influence impacts across multiple programs.